Last updated: 17 July 2026
Effective Date: 17 July 2026
Last Updated: 17 July 2026
By accessing or using the Clean7 website, mobile application, or any of our services, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please refrain from using our services.
All orders are accepted subject to operational feasibility. Clean7 reserves the right to refuse or cancel any order where processing is not reasonably possible or where the garment or article presents an unacceptable risk.
Laundry orders are generally delivered within 48 hours from pickup.
Dry Cleaning orders are generally delivered within 72 hours from pickup.
Delivery timelines are estimates only and may vary due to operational requirements, weather conditions, traffic, public holidays, force majeure events, or circumstances beyond our reasonable control.
Customers will be informed whenever significant delays are expected.
Express or priority processing may be available at selected locations.
Additional charges of up to 20% of the applicable service charges may apply depending upon the requested turnaround time.
The applicable charges will always be communicated before order confirmation.
Free pickup and delivery may be available only when the minimum order value or minimum garment weight prescribed by Clean7 is met.
The eligibility criteria may vary by city, franchise location, promotional campaign, or operational area.
Customers are requested to inspect all processed articles immediately upon delivery.
Any complaint relating to loss, damage, incorrect processing, or service quality should be reported within 48 hours of delivery.
Complaints received after this period may not be accepted unless otherwise required by applicable law.
Customers should retain the original receipt, digital invoice, or booking confirmation until the order has been delivered.
If satisfactory proof of ownership cannot be produced at the time of delivery, Clean7 reserves the right to verify the customer's identity before releasing the articles.
Clean7 follows industry-standard cleaning procedures appropriate for different fabrics.
However, the Company cannot guarantee complete removal of every stain or odour.
Certain stains including ink, paint, bleach, rust, oil, adhesive, dye transfer, old stains, permanent stains, and unidentified stains may remain despite professional treatment.
Customers should inform Clean7 before processing if garments contain:
Failure to disclose such information may affect the processing outcome.
Garments having:
are accepted at the customer's risk.
Clean7 shall not be responsible where additional deterioration results from the inherent condition of the garment rather than negligence in processing.
Certain fabrics may naturally experience:
despite appropriate professional care.
Such results are considered inherent fabric characteristics and shall not constitute negligence by Clean7.
Customers must remove cash, jewellery, watches, keys, cards, mobile phones, documents, USB drives, earphones, and all personal belongings before handing over garments.
Clean7 shall not be liable for loss or damage to personal belongings left inside garments.
Customers are requested to collect processed articles within 21 days of notification or the scheduled delivery date.
After this period, storage charges may apply.
Clean7 reserves the right to deal with uncollected articles in accordance with applicable law after giving reasonable notice to the customer.
Service charges depend upon:
Displayed prices are indicative and may vary by franchise, city, or promotional offers.
Only one promotional offer, coupon, or discount may generally be applied to a single order unless expressly stated otherwise.
Discounts cannot ordinarily be applied after invoice generation or completion of processing.
Payment shall be made using the payment methods accepted by Clean7.
Invoices generated by Clean7 shall be treated as final unless an error is reported immediately.
Applicable taxes shall be charged as per prevailing law.
If any article is lost or damaged solely due to the negligence of Clean7 during processing, the Company's maximum liability shall be limited to the lower of:
Compensation may be provided as a refund, repair, replacement, or service credit at the discretion of Clean7, subject to applicable law.
Clean7 shall not be liable for indirect, incidental, consequential, sentimental, or special damages.
Clean7 shall not be responsible for delays, interruptions, or losses caused by events beyond its reasonable control, including:
Clean7 will not use photographs or videos of customers, garments, or personal belongings for advertising, marketing, or promotional purposes without obtaining the customer's prior consent.
By placing an order, customers consent to receive service-related communications through SMS, Email, WhatsApp, telephone calls, push notifications, or other electronic communication channels.
These communications may include order confirmations, invoices, OTP verification, pickup reminders, delivery updates, promotional offers (where permitted), and important policy notifications.
Customers agree to:
As a customer benefit, Clean7 may offer a Guaranteed Garment Protection Program for eligible orders.
Where applicable:
All trademarks, logos, software, graphics, photographs, content, branding, and other intellectual property displayed on the Clean7 platform are the exclusive property of Elite Wash Solution Private Limited and may not be copied, reproduced, or used without prior written permission.
Clean7 reserves the right to amend these Terms & Conditions at any time.
Updated Terms shall become effective upon publication on the Clean7 website or mobile application unless otherwise required by law.
These Terms & Conditions shall be governed by the laws of India.
Subject to applicable consumer protection laws, all disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Shamli, Uttar Pradesh, unless otherwise required by applicable law.
For any questions regarding these Terms & Conditions, please contact:
Email: support@clean7.in
Phone: +91-7078497263
Website: www.clean7.in
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