How can we help?

Yes, you can adjust your scheduled date, time slot, or special pickup instructions prior to rider dispatch directly in the app. For orders that are already active, picked up, or in progress, please contact Clean7 support with your Order ID so our dispatch team can assist you with the modification.

Your order will be picked up during the specific time slot you selected during booking: Morning (8:00 AM – 12:00 PM), Afternoon (12:00 PM – 4:00 PM), or Evening (4:00 PM – 8:00 PM). A Clean7 rider will be assigned and will reach your doorstep within this window. You will receive real-time notifications on your phone when your rider is assigned and on the way.

You can track your order live directly in the Clean7 mobile app. Simply open the app and tap the “Orders” tab. Selecting your order shows step-by-step progress from Order Confirmed, Rider Assigned, Pickup Completed, In-Facility Cleaning, Quality Inspection, Out for Delivery, to Final Delivery.

Yes. Clean7 provides expert dry cleaning for suits, blazers, sarees, lehengas, coats, sherwanis, woolens, silks, and evening wear. Every garment undergoes individual fabric inspection, specialized stain treatment, gentle deep cleaning with fabric-safe solutions, and precision steam pressing before being packed in protective garment covers.

Yes. We offer specialized cleaning categories for shoes (sneaker whitening, leather care, suede cleaning, and deep deodorizing), heavy winter blankets and quilts, and household curtains and drapes. You can select each item individually under their respective category in the app.

Select the required home cleaning package and preferred date and slot in the app. Clean7-verified professionals arrive at your doorstep equipped with industrial-grade equipment and safe cleaning chemicals. They carry out the scheduled cleaning checklists, conduct a walkthrough with you to verify satisfaction, and finalize the service.

Yes. Clean7 provides professional doorstep car washing. Our trained technicians arrive at your residence or parking spot with all required cleaning gear. Services include exterior foam wash, pressure rinse, microfiber drying, interior vacuuming, dashboard conditioning, and tyre polishing — subject to service availability in your area.

Clean7 supports secure digital payments powered by Razorpay: UPI (Google Pay, PhonePe, Paytm, BHIM), Credit and Debit Cards (Visa, Mastercard, RuPay), Net Banking, and popular wallets. Cash on Delivery (COD) is also available for eligible services and locations.

If a payment fails during checkout, the order will remain unpaid and no charge will be captured. If money was debited from your bank account or UPI app without the order being created or marked paid, banking networks automatically reverse the amount within 3–5 business days. If you need immediate assistance, please contact Clean7 support with your bank transaction reference number.

In accordance with our Cancellation & Refund Policy and Terms & Conditions, refunds for eligible cancelled orders or verified service quality issues are processed back to the original payment source via Razorpay within 5–7 business days, or provided as service credits upon customer confirmation.